|
Post by Niek on Nov 23, 2015 15:47:58 GMT
My NRP M2 has arrived at the factory of NRP and will be disassembled this week. They are not compensating the shipping costs Not sure how much I would have to pay for shipping it back to the Netherlands. I am really suprised NRP is not compensating me. They could have at least paid for shipping it back to the Netherlands.
|
|
|
Post by snakehips on Nov 23, 2015 15:59:44 GMT
Hi there !
From the pictures you showed, it doesn't look like larges areas of the guitar's finish is affected. Not to say that given a chance it might have got worse, yes, I know.
You living on the other side of the world is not their fault. They are responsible for the guitar itself. Well, they are not (as the guitar is out of guarantee) BUT they are going to sort the problem anyway.
I can't see how the can fix the problem without refinishing the WHOLE guitar - which is much more than was affected. They will already incur massive costs to themselves - which they could have said no to. They haven't. Asking/expecting them to pay for shipping costs is expecting too much. Who else would pay shipping costs to the other side of the world ? Small items perhaps, but a whole guitar ? Consider yourself lucky. I bet you will be so happy when you get the guitar back, which will now look brand new, instead of how ever old it is !
|
|
|
Post by slide496 on Nov 23, 2015 16:10:36 GMT
My NRP M2 has arrived at the factory of NRP and will be disassembled this week. They are not compensating the shipping costs Not sure how much I would have to pay for shipping it back to the Netherlands. I am really suprised NRP is not compensating me. Just ask National - they are the best to ask this question IMHO - they may ship per policy with you having to pay at your local post office. If you want it back it back for less just attempt to make arrangements with them directly so they aren't held responsible for any shipping damage and send them the money for it, so they don't have to lay out any cash. H
|
|
|
Post by Niek on Nov 23, 2015 16:25:02 GMT
Hi there ! From the pictures you showed, it doesn't look like larges areas of the guitar's finish is affected. Not to say that given a chance it might have got worse, yes, I know. You living on the other side of the world is not their fault. They are responsible for the guitar itself. Well, they are not (as the guitar is out of guarantee) BUT they are going to sort the problem anyway. I can't see how the can fix the problem without refinishing the WHOLE guitar - which is much more than was affected. They will already incur massive costs to themselves - which they could have said no to. They haven't. Asking/expecting them to pay for shipping costs is expecting too much. Who else would pay shipping costs to the other side of the world ? Small items perhaps, but a whole guitar ? Consider yourself lucky. I bet you will be so happy when you get the guitar back, which will now look brand new, instead of how ever old it is ! Hi, The picture I showed was only one spot of the guitar, but the whole body was affected. All over the body there where these little spots. Anyway, I am happy that they are refinishing my guitar again. I quess I expected to much and that NRP would have compensated for the shipping costs. These shipping costs are riduculous high! I was really shocked when Fedex told my how much I would have to pay for shipping. It was my stupid mistake to think that NRP would have paid for shipping it back Because the guitar has to be send back to the USA I had to pay extra for temporarily export and import. Anyway, I am glad that my M2 will be soon back at home wit a new finish on it. I will place some pictures on this forum when it has arrived.
|
|
|
Post by Niek on Nov 23, 2015 16:31:09 GMT
My NRP M2 has arrived at the factory of NRP and will be disassembled this week. They are not compensating the shipping costs Not sure how much I would have to pay for shipping it back to the Netherlands. I am really suprised NRP is not compensating me. Just ask National - they are the best to ask this question IMHO - they may ship per policy with you having to pay at your local post office. If you want it back it back for less just attempt to make arrangements with them directly so they aren't held responsible for any shipping damage and send them the money for it, so they don't have to lay out any cash. H I already made arrangements with Fedex to prevent that I would have to pay extra taxes. Had to fill in a form for temporarily export. On the form it says: send back for repair with the serialnumber of the guitar. I had to unpack the guitar at Fedex because I forgot the serial number.
|
|
|
Post by beefheart on Nov 23, 2015 20:03:22 GMT
Just ask National - they are the best to ask this question IMHO - they may ship per policy with you having to pay at your local post office. If you want it back it back for less just attempt to make arrangements with them directly so they aren't held responsible for any shipping damage and send them the money for it, so they don't have to lay out any cash. H I already made arrangements with Fedex to prevent that I would have to pay extra taxes. Had to fill in a form for temporarily export. On the form it says: send back for repair with the serialnumber of the guitar. I had to unpack the guitar at Fedex because I forgot the serial number. Niek. How much has this cost you on shipping costs so far? Peter
|
|
|
Post by dbs on Nov 23, 2015 23:14:53 GMT
'lo i totally agree w/ snake hips if you were to have your guitar refinished by a local it would proly cost he same as your shipping expenses-and-the local may do a crap job-where you can pretty well be sure NRP will do it better-wanting to correct a fault that they may have been responsible for. i say MAY have been because you stated the guitar was kept in an environment where the humidity fluctuated between 50-60%...in a colder or cooler climate that is pretty darn high-preferred temp/humidity for a wood body guitar is 70-72 degrees Fahrenheit & 40-50% humidity. & again i repeat NO manufacturer ( on this planet anyway) is going to pay for shipping neither to nor from.....dbs
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 23, 2015 23:33:15 GMT
'lo i totally agree w/ snake hips if you were to have your guitar refinished by a local it would proly cost he same as your shipping expenses-and-the local may do a crap job-where you can pretty well be sure NRP will do it better-wanting to correct a fault that they may have been responsible for. i say MAY have been because you stated the guitar was kept in an environment where the humidity fluctuated between 50-60%...in a colder or cooler climate that is pretty darn high-preferred temp/humidity for a wood body guitar is 70-72 degrees Fahrenheit & 40-50% humidity. & again i repeat NO manufacturer ( on this planet anyway) is going to pay for shipping neither to nor from.....dbs The normal range for indoor humidity is between 40 to 60 percent. Any properly made guitar should easily be able to withstand this type of environment, and even thrive in it. And NRP has admitted that they are wholly responsible for this problem -- they admitted they used a faulty sealer on the guitar, and that is why it developed this problem. There's no "may" here. Why add insult to Niek's injury? I get that a lot of you are eager to defend NRP here, but Niek has bent over backwards trying not to criticize NRP or the quality of their guitars. Now he's going to be out another 200 euros or more on an already expensive guitar. I continue to agree with him. Niek should not be responsible for footing the bill to rectify a problem NRP itself admits to causing. The whole debacle has definitely made me wary of NRP -- the quality of their guitars and their commitment to their customers.
|
|
|
Post by dbs on Nov 24, 2015 0:38:30 GMT
'lo-first off i'm not trying to insult anyone here-(i still think 60% humidity is off base)-& to answer all our concerns on both sides of this debate i think Harriet has the best solution-just call NRP & ASK them-their phone # is on their web page. they "may" cut you some slack...dbs
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 24, 2015 9:09:24 GMT
'lo-first off i'm not trying to insult anyone here- Not to worry, that's not what I meant, it's just an expression. I believe Niek has already paid FedEx the full amount for the shipping, so it's a little late to ask NRP, unfortunately.
|
|
|
Post by slide496 on Nov 24, 2015 13:15:51 GMT
The warranty info and their shipping policy for WARRANTY repairs is here - this policy might not apply in this case - I don't know - but to be on the safe side the email is on the bottom. www.nationalguitars.com/admin/warranty.html
|
|
|
Post by snakehips on Nov 24, 2015 13:55:42 GMT
Hi again !
Quite bizarre timing for me really, considering the discussion here. I was getting my gear together at the weekend, choosing what guitar would best suit a TV gig I have this Friday. I opened up the guitar case on one of my vintage Nationals, to find the strings completely slack. It took me about 30 seconds before I realised what was wrong - the tailpiece had snapped, at the right angle bend.
This is an 1930 all-steel National Style O, that I got about 7yrs ago on ebay. The guitar had a cheapo chrome-plated replacement tailpiece - that sticks out like a sore thumb on a nickel-plated guitar. I sent it off to Dave King for a neck reset etc. and ordered a National Resophonic tailpiece - nickel-plated brass one, with a "rubbed" finish - as the steel-bodied Style O plated finish is not as perfect as on a brass-bodied one. Turns out, the NRP rubbed finish tailpiece looked great on my old National.
I usually keep this guitar in Open G tuning (ie. lower tension than regular E tuning). I hadn't played the guitar in about a month at least, and it had stayed in it's NRP hard case, upright against a wall (well, at a slight tilt onto the wall).
I have no idea when the NRP tailpiece snapped. I have owned 7 NRP guitars since 1996, not all from new, and have never seen this happen before on a NRP guitar, nor heard of it happening on a NRP guitar either.
My NRP tailpiece was around 6yrs old and never abused.
I sent Jason Workman at NRP an email with pictures of the broken tailpiece on Saturday night, and he must have replied during the night, to say he would be sending me a free replacement. I am a good customer. Besides the 7 NRP guitars, I have bought many replacement cones, and guitar tuners too. I also praise them once in a while. If you are a good guy to them, they will be a good guy to you, sort of thing !
This is not a whole guitar that has failed, just an individual part. I don't need to send them anything and they don't have to do expensive, time-consuming repairs. Shipping fees for a new tailpiece won't cost them much. They could have used the 2yr guarantee thing on me - but didn't. In fact, Jason called it a Warranty replacement. I believe by that he believes this is a part that should not have failed structurally (even though it is known to happen in vintage National guitars). ie. it was a very generous offer. I didn't go in, with all guns blazing, with an email complaint. I would have been happy to pay for a new one as brass tailpieces are NOT bomb-proof. They are just metal - and metal can fail over time.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 24, 2015 15:49:14 GMT
I get the sense that Niek is quite level-headed and forgiving about this, all in all. It's not like he's a hothead, well, like me...
|
|
|
Post by Niek on Nov 24, 2015 16:14:46 GMT
I already made arrangements with Fedex to prevent that I would have to pay extra taxes. Had to fill in a form for temporarily export. On the form it says: send back for repair with the serialnumber of the guitar. I had to unpack the guitar at Fedex because I forgot the serial number. Niek. How much has this cost you on shipping costs so far? Peter I already paid €197 euros to be exact. Just emailed Fedex how much I would have to pay for sending my guitar back to the Netherlands. Just received an email from them. In a strange way I have to pay even more to send it back to my country. The cheapest way will cost me €363 euros!! Not very happy about this.
|
|
|
Post by Niek on Nov 24, 2015 16:15:21 GMT
The warranty info and their shipping policy for WARRANTY repairs is here - this policy might not apply in this case - I don't know - but to be on the safe side the email is on the bottom. www.nationalguitars.com/admin/warranty.htmlThanks for the link!
|
|