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Post by beefheart on Nov 18, 2015 13:01:15 GMT
How is any of this bending the truth? Now, I have indeed stated my opinion about NRP's responsibility in this matter and what I feel should have been their course of action. Do I not have a right to my opinion? Of course you do mickez. It seems that it offends some people when NRP are criticised for failing (a bit) in the customer care department. Poor Niek bought an expensive guitar which has a much depreciated value (£500+ loss?) - who want's to buy a guitar with measles? Surely NRP can help Niek a bit more - or maybe Artisan Guitars. Maybe get someone in Holland or the UK to put his guitar right. Peter
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Post by Deleted on Nov 18, 2015 14:04:13 GMT
NRP have been very fair in offering to rectify the problem out of warranty--it's just unfortunate that Nieks doesn't live in San Luis Obispo!
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Post by Deleted on Nov 18, 2015 15:00:13 GMT
I think the issue of offending people is bogus. The issue now seems to be whether its now appropriate for NRP to continue to be talked about in a negative way (after the horse has bolted) on a public forum. Fine for your bog-standard forum, but IMO this forum is above that - IMO its the best guitar forum out there. I think all that can be said has been said, and further negativity might not be a good thing for this forum. TT
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Post by petej on Nov 18, 2015 16:16:23 GMT
Igot the same problem on my vintage duolian the paints coming of,its a bit out of warranty about 80 odd years plus,ha ha petej
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Post by beefheart on Nov 18, 2015 16:17:53 GMT
I think the issue of offending people is bogus. The issue now seems to be whether its now appropriate for NRP to continue to be talked about in a negative way (after the horse has bolted) on a public forum. Fine for your bog-standard forum, but IMO this forum is above that - IMO its the best guitar forum out there. I think all that can be said has been said, and further negativity might not be a good thing for this forum. TT In my last post I said "It seems that it offends some people when NRP are criticised for failing (a bit) in the customer care department. " Thank you for making my point. What horse has bolted bolted BTW? Peter
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Post by Deleted on Nov 18, 2015 16:47:00 GMT
I'd say slightly bored rather than offended. I read your post - no need to go on. And you obviously didn't read my previous post. Stable door / horse bolted. You'd posted it before posting here. TT TT
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Post by Niek on Nov 18, 2015 19:47:02 GMT
Hello all, Let me make one thing clear. It wasn't my goal to critize on NRP, not at all, but I was only asking for some help and advise. It's not easy for a Dutch guy like me to explain it all in English. That's why I am asking for you guys for some help and advice what to do and even write to NRP. Yes, it's great that National offers to fix the problem, even though the warranty has experid, but is it fair that I would have to pay for the shipping costs which are very high? I had to ship the guitar fully insured. Along the line NRP figured out they had a batch bad of sealer and some M2 models where finished with this bad sealer. I don't think they would have known which M2 models because they don't keep a logging of the serial numbers. Anyway, I am not negative about NRP, but only about this issue I am having with my guitar and the fact that NRP could have been more generous and compensate me for the high shipping cost. Still love those NRP guitars!
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Post by subtoxin on Nov 19, 2015 1:07:46 GMT
NRP is usually very good about taking care of their customers, used or new guitars. They really do care about every model they've produced, whether it's a '93 Style O or a brand new one, etc. They've been there for me any time I've had to troubleshoot, and have always offered me new cones (which I have declined so far as well as I was able to get any issues resolved.) The first instance a while ago I had a call from Don himself. The international shipping is definitely a beast, first I've heard of any finish problems. They are upstanding folks with the highest integrity, hopefully this can be resolved somehow to your satisfaction.
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Post by beefheart on Nov 19, 2015 8:38:28 GMT
I'd say slightly bored rather than offended. I read your post - no need to go on. And you obviously didn't read my previous post. Stable door / horse bolted. You'd posted it before posting here. TT TT As you, rudely, said to another member of the board earlier in this thread - "I read it. Drop the attitude". Peter
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Post by Deleted on Nov 19, 2015 9:28:30 GMT
Yes, I do understand that it's not unusual for people to become quite protective about "their" brands. This is, after all, what most brands are trying to achieve: that we'll come to identify so closely with the brand that we'll perceive any criticism of the brand as an attack on us (and the opposite -- that any praise for the brand somehow validates us as well).
I would have hoped, however, that we could have a discussion here without belligerence and name-calling. There's enough hostility in the world at the moment, no?
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Post by Deleted on Nov 19, 2015 13:37:37 GMT
It probably goes further than that though Mickeyz. I'm fairly certain that some members here are close if not close friends with the NRP guys, and the NRP guys have proved their integrity over many years. And its also important that the integrity of this forum is looked after. The facts are though that Niek posted his guitar off before posting on here, so it was ultimately just a platform for a complaint. If he'd still got it in his possession, maybe that would be a different matter. And also NRP went way beyond what they could legally 'get away' with by offering a free re-finish. Tough shipping... As for belligerence, my 'rude' post was just trying to nip something in the bud (mickeyz you 'sheeshed' me as well before ), but that's sorted, eh? . Beefheart, if you are wrongly going to make assumptions about how people are 'offended' by your posts, you should be prepared for the truth . TT
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Post by beefheart on Nov 19, 2015 14:27:22 GMT
It probably goes further than that though Mickeyz. I'm fairly certain that some members here are close if not close friends with the NRP guys, and the NRP guys have proved their integrity over many years. And its also important that the integrity of this forum is looked after. The facts are though that Niek posted his guitar off before posting on here, so it was ultimately just a platform for a complaint. If he'd still got it in his possession, maybe that would be a different matter. And also NRP went way beyond what they could legally 'get away' with by offering a free re-finish. Tough shipping... As for belligerence, my 'rude' post was just trying to nip something in the bud (mickeyz you 'sheeshed' me as well before ), but that's sorted, eh? . Beefheart, if you are wrongly going to make assumptions about how people are 'offended' by your posts, you should be prepared for the truth . TT Deuce. I am too old to be told how to behave or what I can write about. It seemed to me that you were unfairly criticising a forum member (and myself) for expressing opinions contrary to your world view. I'm sure you're a great guy (you're a Rory Gallagher fan - right?) and that we'd get on just fine over a few drinks. This is the first forum I have signed up to and I'm here for information and fellowship. I reacted to what I saw as an injustice and I've said all I want to say. I'm bored with this now too. Peace, Peter
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Post by Niek on Nov 19, 2015 16:49:49 GMT
If he'd still got it in his possession, maybe that would be a different matter. Hi, What could I have done when the guitar was still in my possession? Yes, it's more than generous that NRP is willing to refinish my guitar, but what I was trying to ask here on this forum if it's fair that I would have to pay for all the shipping costs just because of a bad sealer they received (which they admitted) and they couldn't ask for compensation because that firm is out of business. I should think that a company has an insurance for such a case like this? Again, I am not trying to critize on NRP and use this platform to give NRP a "bad" name. Not at all!! I think they make the best resonator guitars!
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Post by Deleted on Nov 19, 2015 17:47:27 GMT
This is the first forum I have signed up to and I'm here for information and fellowship. I reacted to what I saw as an injustice and I've said all I want to say. I'm bored with this now too. Peace, Peter Heh, welcome to the internet. It's usually best to have a very thick skin. And I continue to agree with Niek on this one. And I have no problem with him posting his question -- and it's a legitimate question -- here. Like I said before, I'm really surprised NRP didn't automatically agree to repair the guitar shipping included. If anyone from NRP is reading this, they really should consider making this right.
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Post by Deleted on Nov 19, 2015 18:24:23 GMT
What could I have done when the guitar was still in my possession? Negotiated, used other options etc. None of which you can do now. TT
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