|
Post by Niek on Nov 15, 2015 22:07:25 GMT
Hi all! In this case, National NRP has admitted they used a bad batch of varnish on their guitars and shipped them out anyway. They sold a product they knew was defective. Sorry, but this wasn't the case. NRP couldn't have known that they had a bad batch of varnish. If the spotting has only just started to appear, then it can't really be said that National knowingly shipped out a faulty batch of guitars. I cannot imagine for a second that they would do that. Really what would be the point. Correct. It is like Snakehips mentions in his reply: NRP admitting they know about a faulty batch of guitar finish doesn't necessarily mean they knew about it BEFORE applying the finish. The owner of the guitar, I think, stated that the defects in the finish only appeared after some time - and beyond the warranty guarantee. That means a whole batch of NRP guitars could have been finished with the faultyneck finish, and out the NRP factory doors AND sold on by dealers around the world BEFORE the neck finish began to become faulty. I bought this National M2 a couple of years ago new from Artisan Guitars and it is beyond the warranty guarantee. I am the first owner of this guitar. These spots just started to appeared. At first it started with some spots on the neck where it joins the body. I wasn't really worried about it, but then it showed all these spots on the body. When you rub it with your finger it shortly dissappears but a second later it appears again. I have already contacted Artisan Guitars about this issue. The issue I'm having with my M2 started with this in the first picture. Then it showed all these spots on the body. In the picture it is hard too see but these spots are all over the body!
|
|
|
Post by beefheart on Nov 16, 2015 8:50:13 GMT
Niek, you have my greatest sympathy. That spotting is simply unacceptable. As some posters have commented, I'm certain that National would not have, knowingly, used a bad batch of varnish and that their QC would not not seen anything wrong. But, I would have expected a much better, and more generous, response from support. You would think that they would be doing much more to help a disappointed customer and to avoid that disappointed being made public - as has happened here.
A two year guarantee seems a bit short - is that the normal guarantee period for 1st rate guitars? It's a long time since I bought from new.
Peter
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 16, 2015 9:58:00 GMT
Hi all! In this case, National NRP has admitted they used a bad batch of varnish on their guitars and shipped them out anyway. They sold a product they knew was defective. Sorry, but this wasn't the case. NRP couldn't have known that they had a bad batch of varnish. Not when the guitar was being constructed, agreed. I don't believe NRP knowingly shipped a defective product either. But somewhere along the line they figured it out. I'm assuming they put serial numbers on their guitars, right? One of the reasons for doing this is for just such an eventuality. They certainly know which guitars might be affected by the bad batch of varnish. They could have reached out to their dealers to inform them of the problem. As the first buyer of the guitar, they or Artisan could easily have contacted you to let you know about the problem and make it right. They chose not to do any of this. I admire you for taking this so calmly. If I had dropped this kind of coin on a defective product, I'd be mighty pissed off. I still feel the least NRP can do is to pay for the shipping costs. I am truly surprised they chose not to do this. The only way they can charge premium prices for their product is by maintaining a reputation for premium quality. They're going to tank the brand's reputation for a couple hundred euros? Seems entirely misguided to me.
|
|
|
Post by washboardchris on Nov 16, 2015 10:21:34 GMT
Hi, Martin may have a lifetime guarantee in the US,but they dont offer it in the EU.I have found National Resophonic very help full in the past . I would have thought that Artisan would help you with the shipping as they sold you the guitar in the first place.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 16, 2015 11:09:44 GMT
|
|
|
Post by beefheart on Nov 16, 2015 14:17:10 GMT
Graeme. Is that your dog poking his head through the cat-flap? He looks fab. Peter
|
|
|
Post by Niek on Nov 17, 2015 16:21:17 GMT
At least it would have been much cheaper!
|
|
|
Post by Niek on Nov 17, 2015 16:32:26 GMT
Just got an answer from the dealer where I bought the guitar: I quote: "National's offer to repair the instrument at their cost outside of the terms of their warranty seemed quite generous, regardless of the potential cause" I am not at all happy with this. National is charging me with shipping costs which are very high! It is as beefheart mensions in his repy: I would have expected a much better, and more generous, response from support. You would think that they would be doing much more to help a disappointed customer and to avoid that disappointed being made public - as has happened here.
|
|
|
Post by Niek on Nov 17, 2015 16:35:34 GMT
If you can directly quote NRP saying that they used a product on their guitars, knowing full well, before using the product, that it was faulty, THEN that is another thing entirely. We await such a direct quote. Until then, quit bending the truth ! National admitted that they had received a bad batch of sealer: We have found that we received a bad batch of sealer coat from the manufacture. We would seek compensation from them, but they are no longer in business.What do you mean by bending the truth? It's great that National offers to fix the problem. I know it's past the warranty but they could have at least paid for shipping back to the Netherlands.
|
|
|
Post by slide496 on Nov 17, 2015 17:08:30 GMT
In this case "bending the truth", which is a descriptive phrase, was what Mickeyz did with the facts you presented, which was to change them without any real information to support his thoughts. I am sure the last thing you needed to hear was that National had knowledge of this before shipping out and chose to ship out anyway.
As other forum members have expressed. I am sorry for the expense and inconvenience this has caused you.
Perhaps you could ask if they would be willing to sendfree spare parts for the machine - cover, extra tuners, neck etc as a "loyal customer inconvenience compensation."
Harriet
|
|
|
Post by Niek on Nov 17, 2015 17:17:24 GMT
In this case "bending the truth", which is a descriptive phrase, was what Mickeyz did with the facts you presented, which was to change them without any real information to support his thoughts. I am sure the last thing you needed to hear was that National had knowledge of this before shipping out and chose to ship out anyway. As other forum members have expressed. I am sorry for the expense and inconvenience this has caused you. Perhaps you could ask for free spare parts for the machine - cover, extra tuners, neck etc as a loyal customer inconvenience compensation. Harriet Hi, My misunderstanding then Still having some problems with the English language. I always translate from Dutch to English and vice versa. It´s like Google translation.
|
|
|
Post by gaucho on Nov 17, 2015 18:08:39 GMT
Not meaning any disrespect to anyone on this thread, but I think NRP is being more than fair on this issue, all things considered. It's unfortunate that you are an overseas customer, but offering to refinish the guitar is quite generous IMO. As a bonus, I'm sure NRP would do a complete set up upon re-assembly, as you really can't just throw it back together and expect everything to be right. Maybe you can ask if they have a service supplier in you country who could do the refinish? I have several had NPR's over the years and they've always been very friendly and helpful. I even bought a used one once (from a private seller, not NRP) and the cone had collapsed in shipping it to me. I called NRP for advice (Spoke to Jason Workman) and he offered to send me a new cone free of charge. I thanked him and declined his offer, I wasn't expecting anything but advice. I reshaped the cone and it's been fine ever since.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 17, 2015 19:07:55 GMT
Stable door / horse bolted. You'd posted it before posting here. TT
|
|
|
Post by dbs on Nov 18, 2015 1:11:13 GMT
oh-this is nasty business-& it's a shame-but....i seriously don't know of any manufacturer anywhere that offers to pay for shipping- lifetime warranty does not include shipping expenses-wether the company should cover shipping can be argued to the point of exhaustion-it's just to bad you are so far away from NRP-for them to wave the expiration on the warranty & refinish your guitar is, well IMO a good deal. it's right you should ask for a BETTER deal-but.....dbs
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 18, 2015 9:48:19 GMT
In this case "bending the truth", which is a descriptive phrase, was what Mickeyz did with the facts you presented, which was to change them without any real information to support his thoughts. In his original post, Niek stated he had been in contact with NRP, who confirmed to him they'd had a problem with a bad batch of finish. How am I "bending the truth" when I simply point this out again? I don't believe I've changed any facts here. And how is my information any less real than yours? Niek has now posted the actual statement from NRP in which they admitted they'd shipped out a number of guitars with faulty finish. Whether they discovered the fault a month later or a year later is immaterial. They have the serial numbers of the guitars, they know which guitars are affected. They know that Niek is not responsible for the problems with his guitar. They have acknowledged this to him. How is any of this bending the truth? Now, I have indeed stated my opinion about NRP's responsibility in this matter and what I feel should have been their course of action. Do I not have a right to my opinion?
|
|