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Post by snakehips on Jan 19, 2022 14:40:02 GMT
Hi there !
Well, the guitar I bought on ebay, from a seller in Germany, was shipped via UPS.
They delivered today while I was at work. (It was to arrive yesterday, when I had the day off).
Did they leave it around the back of my house, or with a neighbour ?
Nope !
They just left it at the front door !
Literally ANYONE could have walked off with my expensive, brand new Gibson acoustic guitar !!!!!!
I was using the UPS tracking app - and got a "ping" on my mob phone the moment it was delivered at my house.
I wondered if my wife was working from home today. So I phoned home - and no one answered !
When I clicked on "Proof of Delivery", I was expecting some picture or something.
It just said "Left at door".
Worried it might literally be left at my front door, I rushed home. Luckily my lunch hour had just started (25mins each way !).
Sure enough, the guitar was literally leaning aginst my front door, in full view of the whole street !
Beware of using UPS, is what I'm saying !!!!!
Least it ended well - the guitar was still there.
I may not have heard my phone ping - and may not have been able to leave work - so the guitar would be there until 6pm at least, or until somebody stole it.
Luckily not !!!
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Post by bonzo on Jan 19, 2022 15:09:55 GMT
Scarey 🥺🎸
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Post by Stevie on Jan 19, 2022 18:43:05 GMT
It's not just UPS, pretty much every logistics outfit has used Covid to bypass any semblance of responsibility or duty of care. My front door is about 2.5 metres from the footpath and I have no gates. I'm not going to tempt fate by stating whether anything has gone walkies so far.
でつ e&oe ...
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Post by leeophonic on Jan 19, 2022 20:13:36 GMT
I had a similar experience a few years ago where a guitar had ended up with a neighbour which worked out ok, however they realised weeks/month or so later there was duty to be collected as it came from the US, a series of letters were exchanged (they managed to deliver them to my house!!!), the bottom line was that they were negligent in discharging there responsibilities 1. As a courier in delivering to where it should have gone 2. Acting as an agent of customs & excise they could not enforce as the former had not been completed. In the course of the exchanges I had fun reminding them of there contract responsibilities when taking money and being entrusted with goods and what happens in the event that the contract was breached. Never be afraid to take on these courier/Mail companies, I had the good fortune at the time of dealing with solicitors and legal exchanges on a daily basis so knew the tone and approach to take. Things have changed somewhat now, what with covid (signatures are rarely taken) and the volume of home parcels deliveries have multiplied massively (Amazon, ebay etc)
Regards
Lee
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Post by mitchfit on Jan 20, 2022 2:44:27 GMT
Post by Stevie on 7 hours ago
It's not just UPS, pretty much every logistics outfit has used Covid to bypass any semblance of responsibility or duty of care. My front door is about 2.5 metres from the footpath and I have no gates. I'm not going to tempt fate by stating whether anything has gone walkies so far.
でつ e&oe ...
TO WHOM IT MAY CONCERN:
would seriously advise anyone thinking of getting or sending freight carried by conex through Los Angeles, CA to check for news stories about same first.
just saying,
mitchfit
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Post by michaelsegui on Jan 20, 2022 16:24:39 GMT
Similar story with two friends here in Canada as well. Both guitars worth over $10,000. Both required signatures. Both left outside by the front door with no notification, no signature collected etc...
Luckily in both cases someone saw the boxes and alerted them about it before someone could steal them.
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Post by obrienp on Jan 21, 2022 13:30:43 GMT
I am not sure you are guaranteed to get a good experience with any of the big courier companies. The huge increase in online shopping has put them under a lot of pressure and staffing difficulties have added to it. What Snakehips describes is an extreme example and completely unforgivable but UPS are by no means unique.
I recently had a pretty dreadful experience sending gear with Parcel Force, which I had always found reliable before. A bass guitar and an amplifier I had sold on another forum went missing for a week and it took them the best part of another week to deliver after they found them. I had paid for “Express 48”. The thing that really annoyed me was that they told the addresses (who had raised enquiries) that I had not dropped off the packages. This despite their own tracking system clearly showing the packages as collected from the drop off points. I had to go to the Post Offices I used and get photos of the Parcel Force pickup dockets to placate the buyers, who suspected that I was a con artist. It is incredibly difficult to raise an enquiry when something goes wrong with Parcel Force and I have still not managed to raise a compensation request for the late delivery. In common with many couriers, their enhanced compensation insurance does not cover damage to musical instruments in transit.
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Post by Michael Messer on Jan 21, 2022 13:38:46 GMT
I send MM Guitars out with Parcelforce and UPS. I have literally sent hundreds all over the world and only occasionally there have been glitches in the system.
I sometimes send stuff to China with FedEx and again most times it is fine, but there have been occasional glitches in the system.
I do agree that the UPS guitar on the doorstep is not great, but perhaps you should have arranged for the delivery to go to your workplace, or to a friends workplace that always has someone there on weekdays to receive the parcel. I often send MM Guitars to people's workplace, or a family or friend's house for this reason.
Shine On
Michael
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Post by Stevie on Jan 23, 2022 18:12:59 GMT
OK this is L.A. and not specifically guitar related, but maybe it serves to encourage us to keep an open mind? Lots of opportunities for skulduggery after shipment.
でつ e&oe ...
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