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Post by slide496 on Sept 21, 2017 23:12:20 GMT
Can you escalate it yourself? You might bag the moral high ground in advance by claiming attempted fraud? e&oe... I don't think so on the moral ground, Stevie. Had an experience with ebay with a guitar on the other side, and fredcapo's description of ebay sounds familiar and relisting suggestions make sense as well. What the people did in my case is they charged me for the fastest mailing and then didn't do it and when I wrote ebay to complain, ebay responded within a half hour with congratulations. They summarily refunded, said keep the guitar if it comes and closed out the case.That's how they handled a complaint about shipping charges and delivery issues. (The item was not as described, and of no use to me, but I did not mention that at the time as I had not received it.) Harriet
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Post by maui_chimes on Sept 22, 2017 2:41:20 GMT
Most acoustics have tape placed over the intersection of the X brace, so that is likely factory.
We can't tell if the braces are cracked or loose without photos of the inside.
The top distortion looks like normal effects of string tension to me. If your acoustic guitar has a perfectly flat top, the braces are too heavy. Most are built with some radius or belly to the top.
Again, if anything really is loose inside, it is a quick and easy fix with a feeler gauge and some glue and clamps. But if the buyer is not happy, best to just take it back and skip the argument, even if you are in the right.
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Post by Deleted on Sept 22, 2017 18:18:23 GMT
Thanks very much Tymus and Maui_Chimes! Asides from your posts being the basis of my rebuttal of his escalation for a refund, I've actually learned a lot too! Cheers TT
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Post by Deleted on Sept 22, 2017 21:26:01 GMT
This thread puts me in mind of an occasion when I was in a friend's music shop and a lady came in with her son and an acoustic guitar she had recently purchased claiming it 'didn't work' As it happened a very accomplished classical guitarist whom we both knew was in the shop and the owner asked him to play it and give his opinion. After a dazzling display of virtuosity he stated that in his opinion there was nothing wrong with the guitar. The shop owner did however insist on refunding the lady's money. I'll never forget the look of despondency on the boy's face. Hopefully he took up the drums and made a success of it..
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Post by Tymus on Sept 22, 2017 22:40:44 GMT
Deuce, glad to be of help, let us know how it turns out!
Tymus.
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Post by Deleted on Sept 23, 2017 7:54:32 GMT
He's backtracked somewhat now. Hes now accepts the top 'should be a bit warped' and that the 'split brace' is now actually 'split away from the top' (which he can't take a picture of funnily enough). He claims that is unplayable - of course there's no way of proving that. One can only prove it is playable. I guess ebay will still give him the nod though... TT
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Post by Ian McWee on Sept 23, 2017 12:05:17 GMT
Similar story here ~ back in the late-'80's I worked in the guitar store at Rich Bitch Studios in Selly Oak. A guy called in with his teenage son to buy him an 18th Birthday present. One pointy-headstock Kramer with Floyd Rose locking trem & two grands-worth of digital rack system was loaded into the Dad's brand-new Range Rover.... ....two weeks later it was all back in the shop for sale ~ the lad actually couldn't learn to play Van Halen's 'Eruption' in those two weeks and decided to buy a motor-bike instead...Dad was left almost a grand lighter in pocket as all the gear was then classed as 'used' Slide On! Ian.
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Post by creolian on Sept 23, 2017 15:03:22 GMT
Similar story here ~ back in the late-'80's I worked in the guitar store at Rich Bitch Studios in Selly Oak. A guy called in with his teenage son to buy him an 18th Birthday present. One pointy-headstock Kramer with Floyd Rose locking trem & two grands-worth of digital rack system was loaded into the Dad's brand-new Range Rover.... ....two weeks later it was all back in the shop for sale ~ the lad actually couldn't learn to play Van Halen's 'Eruption' in those two weeks and decided to buy a motor-bike instead...Dad was left almost a grand lighter in pocket as all the gear was then classed as 'used' Slide On! Ian. Should have sold him a bass...
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Post by creolian on Sept 23, 2017 15:07:24 GMT
He's backtracked somewhat now. Hes now accepts the top 'should be a bit warped' and that the 'split brace' is now actually 'split away from the top' (which he can't take a picture of funnily enough). He claims that is unplayable - of course there's no way of proving that. One can only prove it is playable. I guess ebay will still give him the nod though... TT Is he asking for money back? If so, I'd tell him to ship it back to you as its just petty extortion. If its able to be tuned, it's playable... J
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Post by Pickers Ditch on Sept 23, 2017 15:10:00 GMT
Similar story here ~ back in the late-'80's I worked in the guitar store at Rich Bitch Studios in Selly Oak. A guy called in with his teenage son to buy him an 18th Birthday present. One pointy-headstock Kramer with Floyd Rose locking trem & two grands-worth of digital rack system was loaded into the Dad's brand-new Range Rover.... ....two weeks later it was all back in the shop for sale ~ the lad actually couldn't learn to play Van Halen's 'Eruption' in those two weeks and decided to buy a motor-bike instead...Dad was left almost a grand lighter in pocket as all the gear was then classed as 'used' Slide On! Ian. Should have sold him a bass... WODJA MEEN?
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Post by Deleted on Sept 23, 2017 15:34:09 GMT
Really underrated sitar player.
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Post by slide496 on Sept 23, 2017 15:44:33 GMT
Maybe you can add a little on to the base price of the next few sales and make it up if the refund goes down but maybe it won't? I hope it's in your favor that he backtracked Even if it does, you've played it and its a playable guitar, not like you've deliberately sold an unplayable instrument, And good on you for telling the disgruntled buyer that. I have a silvertone with several split braces that must have been like that forever - I fixed them so they wouldn't get worse, but I played the guitar for several years before I found them. and a stella with partially detached brace that I was able to re-attach. Again, good on you either way, rooting for you. Harriet
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Post by Deleted on Sept 23, 2017 22:10:18 GMT
I just looked at the photos from the original post. The only thing I see is potentially that there is a slight hump at the fingerboard tab...meaning it may buzz or fret-out. Otherwise its normal. But unless you listed it with caveats, the buyer is in the drivers seat.
I do not know even if the listing states "Final sale No return", as i put in all of my listings, if ebay allows the seller to enforce that.
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Post by maui_chimes on Sept 26, 2017 0:17:11 GMT
Looking at the photo inside the soundhole, is it possible that one of the X braces is cracked? The one on the bass side of the soundhole is hanging down a bit lower. Now THAT would be a problem. If the X brace is cracked there, the guitar is pretty much toast. It would explain the waviness in the upper bout. You would need to take the back off and rebrace the top.
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Post by Deleted on Oct 29, 2017 7:51:11 GMT
Good day Upshot of this is that the buyer won the case, so it was returned (I had to pay postage both ways). Ebay went with the buyers claim that it was damaged - when I got it back, a tiny part of the brace had split away - the bulk of it was still doing the job. A drop of glue and all sorted. I took 1mm off the saddle, and it plays perfectly. They took no notice of the fact he claimed it was unplayable, which I couldn't prove until it was closed and returned. BTW, here's how 'unplayable' it was straight out of the box. Still want to off-load it, so anyone interested in a cheap but lovely fender dread?
TT
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